1、多选题：
Serviceprocedureforareservationist.（）。
选项：
A:Greettheguests.
B:Getthefurtherinformationfromtheguests:Name,phonenumber
C:Expressyourwishes.
D:Confirmthereservation
E:Formreservationrecord
F:Searchforroomsavailableoncomputer.
G:Asktheguestsforreservationinformation.
答案: 【Greettheguests.;
Getthefurtherinformationfromtheguests:Name,phonenumber;
Expressyourwishes.;
Confirmthereservation;
Formreservationrecord;
Searchforroomsavailableoncomputer.;
Asktheguestsforreservationinformation.】

2、多选题：
Howtoasktheroomtypes?（）
选项：
A:Whatsortofroomwouldyoulike?
B:Whatittheroomrate?
C:Whatkindofroomwouldyoulike?
答案: 【Whatsortofroomwouldyoulike?;
Whatkindofroomwouldyoulike?】

3、多选题：
Whichsentenceisunfriendlyorimpolite?（）
选项：
A:What’syourname?
B:Itismypleasure.
C:Youcanreadityourself.
答案: 【What’syourname?;
Youcanreadityourself.】

4、多选题：
Check-inprocedures（）
选项：
A:Givetheguesttheroomkey.
B:Expressbestwishes.
C:Asktheguesttoshowhisidentificationandtofillouttheregistrationform.
D:Asktheguesthowtheywillpay.
E:Findthereservationonthecomputerforconfirmation.
F:Asktheguestwhetherheorshehasmadeareservationwiththehotel.
G:Greettheguests.
答案: 【Givetheguesttheroomkey.;
Expressbestwishes.;
Asktheguesttoshowhisidentificationandtofillouttheregistrationform.;
Asktheguesthowtheywillpay.;
Findthereservationonthecomputerforconfirmation.;
Asktheguestwhetherheorshehasmadeareservationwiththehotel.;
Greettheguests.】

5、多选题：
Whenguestsarriveatthereceptiondesk,thereceptionistsshouldgreetthempolitelyandwithoutanydelay.Whichsentenceisnotsuitableforwelcomingguests?（）
选项：
A:Howoldareyou?
B:Hello,sir.Whatdoyouwant?
C:CouldIhaveyourname,please?
D:Hello,Mr.Miller.Backagain?
答案: 【Howoldareyou?;
Hello,sir.Whatdoyouwant?;
CouldIhaveyourname,please?;
Hello,Mr.Miller.Backagain?】

6、单选题：
What is triple room?( )
选项：
A:Room for three people with a double bed and a single bed or three single beds
B:Room for two people with a double bed
C:Room for a family with children with four or more beds
答案: 【Room for three people with a double bed and a single bed or three single beds】

7、单选题：
Mr. Brown wants to reserve ( )for his wife and two daughters.
选项：
A:A suite
B:A family room
C:Twin room
答案: 【A family room】

8、单选题：
What kind of room would you like?( )
选项：
A:I’d like a double room
B:I like red best
C:Have a nice day.
答案: 【I’d like a double room】

9、单选题：
What is suite?( )
选项：
A:Room for one person with a single bed.
B:A small suite with a sitting room
C:A set of two or more rooms including at least one bedroom and a sitting room.
答案: 【A set of two or more rooms including at least one bedroom and a sitting room.】

10、单选题：
What is presidential suite?( )
选项：
A:A suite that has 2 or 3 rooms with one living room ,one bedroom
B:Two or more hotel rooms located side by side without private connecting doors
C:A suite that has more than 5 rooms with luxurious fittings and decorations
答案: 【A suite that has more than 5 rooms with luxurious fittings and decorations】