1、多选题：
You-view encompasses the following skills:（ ）
选项：
A:Put the sender's needs before the receiver's needs
B:Start with what the receiver needs to know
C:Start with what the sender needs to know
D:Put the receiver's needs before the sender's needs
答案: 【Start with what the receiver needs to know;
Put the receiver's needs before the sender's needs】

2、多选题：
The basic organizational outline for a positive message uses the blocks（ ）.
选项：
A:news
B:goodwill and action
C:buffer
D:reasons
答案: 【news;
goodwill and action;
reasons】

3、多选题：
Proofreading includes reviewing for （ ）.
选项：
A:correct use of language
B:idea
C:grammar
D:format
答案: 【correct use of language;
grammar;
format】

4、判断题：
Business writing is formal, often using complex words, long sentences, the third person and passive voice.（ ）.
选项：
A:对
B:错
答案: 【错】

5、判断题：
Planning starts with audience reaction, which maps to an organizational structure for the document. （ ）
选项：
A:错
B:对
答案: 【对】

6、判断题：
Sympathy messages are not positive messages.（ ）
选项：
A:错
B:对
答案: 【错】

7、判断题：
Buffer is usually only found in positive messages.（ ）
选项：
A:错
B:对
答案: 【错】

8、判断题：
A proper sentence must have a subject, a verb, and express a complete thought. （ ）
选项：
A:对
B:错
答案: 【对】

9、判断题：
Euphemisms are words or phrases used to talk about unpleasant or taboo topics in a more polite way. （ ）
选项：
A:错
B:对
答案: 【对】

10、判断题：
Concise writing is not just fast or short; it is writing that balances the clarity of the message with efficiency.（ ）
选项：
A:对
B:错
答案: 【对】