1、多选题：
What should you do when you prepare for a call? ( )
选项：
A:Identify the specific purpose of your call.
B:Prepare bullet points for the things you need to mention.
C:Gather all the information and suppliers you might need for the call.
D:Make sure you are in a quiet and comfortable environment.
答案: 【Identify the specific purpose of your call.;
Prepare bullet points for the things you need to mention. ;
Gather all the information and suppliers you might need for the call.;
Make sure you are in a quiet and comfortable environment.】

2、单选题：
You should finish your self-introduction within ( ) minutes.
选项：
A:5-7
B:4-6
C:1-2
D:3-5
答案: 【3-5】

3、单选题：
What do you usually say when you end the call? ( )
选项：
A:Thanks so much for talking with me. Have a great day!
B:Can I take a message for you?
C:Hello. This is ABC Company.
D:I want to speak to Mr. Black.
答案: 【Thanks so much for talking with me. Have a great day!】

4、单选题：
Hello! ______ Mike speaking. ( )
选项：
A:That is
B:I am
C:This is
D:You are
答案: 【This is】

5、单选题：
If the person wanted is not available, which sentence can be used when you answer the phone? ( )
选项：
A:Who’s calling, please?
B:I’m afraid Miss Li is not available at the moment. Can I take a message?
C:Hold the line, please. I’m connecting you now.
D:I’m sorry. I don’t understand. Could you repeat that, please?
答案: 【I’m afraid Miss Li is not available at the moment. Can I take a message?】