1、单选题：
Here is the key（ ）Room 908 and your room cards. Please take care of them.
选项：
A:for
B:of
C:to
D:in
答案: 【to】

2、单选题：
A British suite（ ）May 26th to May 29th.Am I correct, Mr. Bellow?
选项：
A:on
B:to
C:from
D:with
答案: 【from】

3、单选题：
The（ ）room is a room with one large bed for two persons.
选项：
A:twin
B:suite
C:double
D:single
答案: 【double】

4、单选题：
Would you please replace the departure date（ ）the 28th, sir?
选项：
A:for
B:to
C:with
D:of
答案: 【with】

5、单选题：
Mr. Bellow, I am the bellman. Let me（ ）the baggage for you.
选项：
A:take
B:take away
C:carry
D:bring
答案: 【carry】

6、单选题：
Please take this elevator to the ninth floor. The（ ）will meet you there.
选项：
A:waiter
B:houseman
C:chamber maid
D:floor attendant
答案: 【floor attendant】

7、单选题：
May I（ ）your name, sir?
选项：
A:have
B:get
C:take
D:had
答案: 【have】

8、单选题：
（ ）the second turning on the left and then ask again.
选项：
A:Leave
B:Walk
C:Take
D:Step
答案: 【Take】

9、单选题：
Please hold（ ）and I’ll have a check.
选项：
A:with
B:on
C:up
D:in
答案: 【on】

10、单选题：
Sorry to have kept you（ ）, but Mr. Drake is not in right now.
选项：
A:wait
B:to wait
C:waited
D:waiting
答案: 【waiting】

11、判断题：
We need not to reserve a room in advance when we have a trip in the busy seasons.
选项：
A:对
B:错
答案: 【错】

12、判断题：
The Front Office staff should have a neat and smart appearance.
选项：
A:错
B:对
答案: 【对】

13、判断题：
A no-show guest is a guest who made a reservation but didn′t come to our hotel.
选项：
A:错
B:对
答案: 【对】

14、判断题：
We usually greet the guests before doing service for them.
选项：
A:错
B:对
答案: 【对】

15、判断题：
A knowledge of languages is not necessary to the Front Office staff.
选项：
A:错
B:对
答案: 【对】

16、判断题：
A collect call should be paid by one who makes the call.
选项：
A:错
B:对
答案: 【错】

17、判断题：
The guest’s extension number is confidential in hotel.
选项：
A:错
B:对
答案: 【对】

18、判断题：
It will not leave a good impression if the operator is not well trained and polite.
选项：
A:对
B:错
答案: 【对】

19、判断题：
The Front Office is not only the hotel's shop window, but also its nerve center.
选项：
A:错
B:对
答案: 【对】

20、判断题：
The guests can not use the American Express Card in China's hotels.
选项：
A:对
B:错
答案: 【错】