1、单选题：
Why is good customer service especially important for a small CVB?
选项：
A:CVBs with excellent customer service tend to attract better employees.
B:Offering superior service for the same price as larger competitors gives it an advantage.
C:Smaller CVBs must work harder to prove their worth to the community.
D:Smaller CVBs must maintain higher standards than larger bureaus.
答案: 【Offering superior service for the same price as larger competitors gives it an advantage.】

2、单选题：
Which of the following CVB services would probably be of least interest to meeting planners?
选项：
A:Referring meeting planners to local services such as florists, caterers, or professional speakers
B:Identifying community facilities that are bus-friendly
C:Providing staff to work conference registration
D:Acting as a reservation agent for conference participants
答案: 【Identifying community facilities that are bus-friendly】

3、单选题：
In what way are motor coach groups different from meeting or convention groups?
选项：
A:Motor coach group participants tend to come from farther away.
B:Motor coach groups are much larger and arrive at the destination by plane.
C:Motor coach group participants are much younger.
D:Motor coach groups are smaller and go to a destination for sightseeing.
答案: 【Motor coach groups are smaller and go to a destination for sightseeing.】

4、单选题：
Why is a CVB in the best position to handle arrangements for local government officials to appear at conference welcome events?
选项：
A:The CVB knows which officials have the most time for public appearances.
B:The CVB should already have a good working relationship with local government entities.
C:The CVB is likely to have contributed to the officials’ campaigns at one time or another.
D:Local government officials may also be CVB board members.
答案: 【The CVB should already have a good working relationship with local government entities.】

5、单选题：
Lead generation is an expensive venture for a CVB because:
选项：
A:advertising expenses are high.
B:of the extensive staff time required.
C:clients charge fees when potential customers are sent to them.
D:the bills generated by long-distance phone calls are high.
答案: 【of the extensive staff time required.】