1、单选题：
Seeing something from another point of view is the same as seeing it from their ( )。
选项：
A:Knowledge
B:Perspective
C:Imagination
D:Cultural background
答案: 【Perspective】

2、单选题：
What is NOT an example of cultural differences? ( )。
选项：
A:How close we stand to each other in a business setting
B:How we use gestures.
C:How we speak to and touch our friends.
D:The currency we use to pay for things.
答案: 【The currency we use to pay for things.】

3、单选题：
You should always address adults from other cultures by their ( ).
选项：
A:Middle name
B:Last name
C:Nickname
D:First name
答案: 【Last name】

4、单选题：
The best way to develop cultural awareness is to step back and take a look at yourself. This means ( ).
选项：
A:You should step back and give enough personal space when speaking with guests.
B:You should try to understand how people see you.
C:You should look in a mirror and make sure your hair is combed and you are presentable.
D:You should practice your English so people will understand you better.
答案: 【You should try to understand how people see you.】

5、单选题：
I would like ( ) your reservation.
选项：
A:Confirming
B:Confirm
C:To confirm
D:To confirming
答案: 【To confirm】

6、单选题：
Good Morning, ( ) I help you?
选项：
A:Must
B:Am
C:May
D:Would
答案: 【May】

7、单选题：
( ) is a kind of services or items offered to guests or placed in guest rooms for convenience and comfort and at no extra cost.
选项：
A:Amenity
B:Room service
C:VIP service
D:Housekeeping
答案: 【Amenity】

8、单选题：
After greeting a new guest, the receptionist’s first action should be to ( ).
选项：
A:Call the bellman
B:Ask the guest to register
C:Ask the guest the length of his stay.
D:Check the guest’s reservation
答案: 【Check the guest’s reservation】

9、判断题：
Resorts are generally in a vacation setting centered around a recreation or attraction such as skiing, golf, theme park, or beach getaway. （ ）
选项：
A:对
B:错
答案: 【对】

10、判断题：
Having good customer service skills can help you communicate in a sensitive and flexible manner with people from other cultures. （ ）
选项：
A:对
B:错
答案: 【错】